With more than 125 years of combined auto repair experience, our team at The KAR Shop has spent the last decade bringing a level of service never before seen in Northwest Arkansas. From the moment you enter our clean and comfortable waiting room, experience our spotless restrooms, and find your car in our immaculate bays and repair area, you will know that you have come to a place where the people care about more than your vehicle. We care about you.
Exceeding Expectations One Customer at a Time
We feel the following statement made by Sam Walton also reflects our shop’s attitude for success:
"Exceed your customers’ expectations. If you do, they’ll come back over and over. Give them what they want—and a little more. Let them know you appreciate them. Make good on all of your mistakes, and don’t make excuses—apologize. Stand behind everything that you do. The two most important words I ever wrote were on the first Wal-Mart sign: “Satisfaction Guaranteed”. They are still up there, and they have made all the difference."